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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bob Maalouf

May 20, 2024

1  out of  5 rating by Bob Maalouf
"Extremely disheveled staff here, especially from Philip Norrell and the office manager or whomever is first to pick up the phone. First of all, I had no choice in choosing this location when I wanted a quote, it's State Farm that assigned us this agency. We live in Ohio, but State Farm routed our online inquiry to PA. From the day we paid for auto and home, we were told "You're lucky, looks like your house doesn't need a home inspection." Not even 1-2 weeks later, I get a text from Phil to call the office. Phil said, "I know I said you didn't need an inspection, but State Farm must've sent out drones. We need pictures of your roof, to prove it was not your house and your roof is in good standing." I said since when do they send out they sent them out to Ohio? Phil literally responded, "Ohio and Maryland." I still don't know what Maryland had to do with it. I send the photos and didn't hear back for over 2 weeks, not knowing the pics were not angled enough to show the roof (my emails are my witness!). Then a week later, we get a home policy cancellation letter, and I start hounding the office until Phil was back in the office. After I told him about the cancellation letter, he says "Yes, the pics you sent weren't good enough." I literally said, "Why didn't you say something, that was literally over 2 weeks of lost time." He said nothing. I get so upset, I started saying how much I regretted going through this office and how I should've found a different insurance company. Phil responded, "Maybe you should." Better believe I resent the roof and house pictures a 2nd time, exactly the way they asked. I also showed the pics to a roofer and the roofer said, "My pics aren't gonna be better than yours." I then communicated to this agency that I don't have drones nor a ladder high enough to take better rooftop pics. Nothing went well ever since, and even though we switched agencies, we lost so much valuable time. I should've hung up the day we got our quote while Phil said he had his new dog on his lap while working and getting sidetracked. The spaced out / looney tunes customer service and behavior we're currently seeing in the workforce is truly abominating. Let's not forget that every time I called this office (no matter who picks up) they start off with "If you give me your name and policy, maybe I could help." Good riddance to you, your agency and everyone out there like you. Word to the wise, stop appeasing and settling for whatever post-Covid bologna service we're getting these days."
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Sierra Zaker

April 19, 2024

5  out of  5 rating by Sierra Zaker
"Great costumer service and reasonable pricing."
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Terry Huth

March 5, 2024

5  out of  5 rating by Terry Huth
"Very fast and convenient, very easy doing business with this office, all the staff is always very friendly and very helpful."
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Zachary Compton

March 4, 2024

5  out of  5 rating by Zachary Compton
"This is by far the best agent/Team you could get for State Farm. Rae Ann & Alyssa are the best. They went above and beyond what they should be doing to make sure i got exactly what i needed. Would recommend any day."
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tom kelly

March 4, 2024

5  out of  5 rating by tom kelly
"Always A Great Experience Thanks"
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Catherine Harbaugh

February 21, 2024

5  out of  5 rating by Catherine Harbaugh
"Great service has helped me save money! Always very nice and helpful and knowledgeable too!"
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Mike Omlor

February 20, 2024

5  out of  5 rating by Mike Omlor
"Friendly and fast. Great company"
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Keith Jenkins

February 12, 2024

5  out of  5 rating by Keith Jenkins
"Great service. Easy to work with"
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Patrice Smoot

December 1, 2023

5  out of  5 rating by Patrice Smoot
"I always get the facts and need to know information from this agency. Very helpful!"
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J Cook

October 9, 2023

1  out of  5 rating by J Cook
"These are the rudest meanest people you will ever deal with. I've had insurance there for 10 years. my wifes car got bad hail damage so I made a claim it's been over 2 months. I sent in estimate over 5 times sent every picture they wanted from still haven't received anything. I called this office yesterday and talked to a very rude person named Alyssa. She yelled at me for over 5 minutes and I just let her go because I knew it was being recorded and I could just file something with state farm after the call. Today I go in to switch my state farm office to another branch and on my way out the door an agent named John said good we don't want you here anyways.(so professional) These people have no idea how to be professional. I filed a grievance claim at both of these agents with state farm corporate. So if you want some rude people that are going to yell at you and not help you in any way this is your office. But I highly advice against going there. Wish I could of gave them zero stars but Google makes you give them atleast 1 star. ●●●●● I'm adding this to my review since the owner Andrew florish made a reply that I can not reply to. I never yelled or screamed at anyone. everything is recorded thru state farm and I can prove it. and when I came in to his office to drop them and move to a different branch everything was recorded so don't let Andrew try to fool you. They are nothing but liars. Andrew wasn't even there when this happened and since he made that statement saying i was yelling at them I will be uploading that footage to my YouTube channel for everyone to see. I will come back later and ad the link if it lets me. Then you can see how calm I was when i was in the office and you can see how they acted. Andrew you shouldn't lie to people that's not a good way to get business or to keep it. I wish Todd waterson never retired he was a good agent that I originally signed up with in the first place I just got stuck with Andrew because of Todd's retirement. This isn't the first time I was yelled at by this office. I hit a deer doing 55 mph and could of died and as me and my son were laying in the hospital Andrew sat there on the phone and yelled at me because they lied again about the medical coverage they said I had and refused to do anything about. I just think everyone in this office has anger issues when things don't go there way. In 10 years I only had 2 claims a deer hit with motorcycle and hail damage on my wifes car and both times I went thru hell dealing with this office about both them."
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King Sky-DOG

April 15, 2023

5  out of  5 rating by King Sky-DOG
"Very friendly staff always helpful and just an all around company to with😁😁"
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Bree Rod

March 2, 2023

5  out of  5 rating by Bree Rod
"2 months in and so far so good! I was paying $185 at Progressive for state minimum liability on a vehicle I've only put about 6,000 miles on in the past 19 months! On my first conversation with Andrew he was able to quote me $117 with liability and 24/7 365 roadside assistance. He's awesome! Thank you Andrew! I'll forever be grateful."
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Mathew Ansell

February 24, 2023

5  out of  5 rating by Mathew Ansell
"These guys saved me over $250 per month with better coverage! Everyone there is welcoming and the best part is they saved me a ton of money! 20/10 would recommend to everyone I know."
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Stefka Hinova

February 20, 2023

5  out of  5 rating by Stefka Hinova
"Excellent experience"
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Jenna Cassano

February 3, 2023

5  out of  5 rating by Jenna Cassano
"The members of this office were super efficient and helpful . Joe took the time to explain every part of my new insurance plan, as he was able to beat a competitor price for me & save me TONS of money!"
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Cecelia Madsen

November 18, 2022

5  out of  5 rating by Cecelia Madsen
"Very helpful agents and very easy to work with. I was able to switch from a previous insurer to State Farm for a much lower price and it all took less than an hour. Thanks for a great team with a personalized touch."
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Samantha Ludwiczak

October 10, 2022

5  out of  5 rating by Samantha Ludwiczak
"Andrew and RaeAnn are amazing, very friendly and extremely helpful!!"
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Ashley McGaughey

October 6, 2022

5  out of  5 rating by Ashley McGaughey
"Andrew is everything you look for in an agent, friendly and helpful!"
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Nina Capitol

October 4, 2022

5  out of  5 rating by Nina Capitol
"The agents here are very helpful and willing to assist with any situation that may arise with your insurance needs."
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Jr Rivera

September 22, 2022

5  out of  5 rating by Jr Rivera
"Great Customer service Mr. John very helpful and courteous. And got a Confirmation on payment. Thanx Guys. Keep up the good work. Jesus'Rivera."
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May 10, 2022

1  out of  5 rating by A C
"This is a very unprofessional and disorganized company. They took it unpin themselves to cancel my insurance policy that I paid a whole year for two months in. They didn’t try to contact me at all about it and only sent mail. When I called and asked they said it was a mistake but didn’t have my number to call and ask me about it. I am disgusted by the horrible customer service. Took them over a week and a half to issue me a new policy."
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Budding Beauty

April 12, 2022

5  out of  5 rating by Budding Beauty
"I've always had good experience with Andrew's state farm insurance."
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Kev Edwards

April 7, 2022

5  out of  5 rating by Kev Edwards
"Amazing very helpful and professional i got exactly what i was looking for and explained everything i need to know."
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Melissa Negley

February 10, 2022

5  out of  5 rating by Melissa Negley
"I was pleased to speak with Mr. Andrew Forish today and feel totally comfortable with the switch. Thank you for reaching out to me!"
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Michael Asaro

February 8, 2022

5  out of  5 rating by Michael Asaro
"Very helpful and customer oriented. Also saved a ton of money on like for like policies by bundling."